Yes Comcast, YOU SUCK. You are the worst ISP I’ve ever had (except for AOL). I just spent ANOTHER 30 minutes with no service.
I’ve had your “service” (and I’m using the term loosely right now) for about three months and in that three months I’ve had more down time than I did with six years with DSL, and this includes after two major hurricanes and three regular hurricanes. Every few days the service goes out. When I call, it’s usually back on by the time I get to speak to a human and if it isn’t it is always some “routine maintenance” (who does that when everyone is trying to use the service?), “the node is down”, or that my modem is bad (and they never seem to have an answer when I ask them how does the modem affect the TV?). I love that last one. My modem works and they are never willing to pay me back a restocking fee if I still have problems after I buy a new modem (like hell I’m going to keep it).
It’s funny, though. If I am a day late on my payment they turn off my service very quickly. Like they have someone watching all of the bills come in and if they don’t see mine, they flip the switch. Kill my service! Then, bill me extra for making a payment over the phone or “late fees”. But you feel you can just turn off my service whenever you want.
Your technician never even showed up my first few appointments. Not even a call and when I called, I was told “oh, we tried to call you” (complete bull, no calls came in) and then I get the “well, we can’t get him back out for a week (funny how my first call I could have him at my house (well, the appointment anyway) within 48 hours. Sure, the first thing he says it is my modem (go back to the first paragraph). But, he tightened a few things and it helped for maybe a week.
Comcast – you suck and if we weren’t screwed over by AT&T we would leave your service and go back to DSL. It must be nice to have a monopoly on this kind of service, you can charge whatever you want and treat your customers like crap and there is almost no place we can go.
Tuesday, July 8, 2008
Comcast - YOU SUCK!!!
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2 comments:
Draggar,
On behalf of Comcast, I would like to apologize for the experience.
I will make sure that this is communicated to our local contacts so that we can address the issues. If it is okay with you, will you please reply with the phone number associated with your account? I need this information so that I can investigate and assist further.
Thank in advance for the opportunity to assist!
Best Regards,
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
No offense to "Mark C" a.k.a. "ComcastCares1" but this is a perfect example of what many large corporations do. I do admire what you are trying to do but many large companies seem to not care about us, their consumers, especially in an industry where the competition actually work out not to infringe on each others area. They only care when something like this happens, when their client has gone though the ropes which later became hoops, then finally become nooses.
Why is it people need to go though so many bad experiences with little care from the company's representatives to only get a resolution when they go to extremes such as notifying a newspaper, TV news station, and today, blogging and creating web sites.
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